To allow the appropriate time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases will always receive top priority, which is why occasionally appointment delays are inevitable. Please realise that we make a sincere attempt to see each client on time.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons that we ask you to restrain your pet. We recommend that dogs be placed on a leash or in a pet carrier. Cats should be in a pet carrier (or strong pillow case or box if no carriers are available) - covering the carrier with a towel can help to keep your cat calm during travel and while in the waiting room.
For your convenience, "drop off" appointments are available. A "drop off" means that you can bring your pet in at a time that works best for you and leave him or her with us for a couple of hours. Usually we will ask you to "drop off" your pet sometime in the morning so our vets can examine your pet between appointments or during the surgery window. You will need to fill out a relevant history form, hospital form and leave a contact telephone number at the time of admission so that the vet or nurse can contact you to discuss your pet's condition and organise a discharge time. Normal consultation fees apply.