To allow the appropriate time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases will always receive top priority, which is why occasionally appointment delays are inevitable. Please realise that we make a sincere attempt to see each client on time.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons that we ask you to restrain your pet. We recommend that dogs be placed on a leash or in a pet carrier. Cats should be in a pet carrier (or strong pillow case or box if no carriers are available) - covering the carrier with a towel can help to keep your cat calm during travel and while in the waiting room.