To our valued clients,
We understand there is significant anxiety regarding the COVID-19 pandemic. Our practice is committed to health and safety of both our team, and our clients. We have already instituted some guidelines to minimize the spread of COVID-19 within our practice. Our team will be following these guidelines and expect visiting clients to also follow these. At this stage it is business as usual unless we are directed to do otherwise. We want to assure you that we are doing everything we can to minimize the risk of transmission of COVID-19 in our clinic so that we can continue to provide a service to your pets. We want to ensure the protection of the elderly, immunocompromised and others that are vulnerable in our community. To do so we need your help.
The measures we have introduced are:
1. Please call the clinic to postpone your appointment if you are unwell, if you have been directed to self-isolate or if you have been in contact with a positive case. If the appointment is urgent, please find someone to bring the pet to us, or call us for further advice. Please advise us if you have tested positive or your pet has been in contact with anyone who has been high risk or tested positive so we can take appropriate measures to protect our team, while offering the best possible care to your pet.
2. The reception and consult areas are small, so abiding by the government restrictions of one person per 4 square metres, we are very limited to the amount of people permitted into the clinic.
We are asking clients to be on time for your appointment. Please ring the doorbell before entering and our staff will come out to check you in. Due to density requirements in the clinic, we have provided extra seating for our clients to wait outside until called in for their appointment.
As essential workers, all of our staff have been fully vaccinated against COVID-19. However, due to the difficulties in maintaining social distancing in the consult rooms, face-to-face consultations will only be conducted under the following circumstances:
- Masks which cover the nose and mouth must be worn at all times
- One person per pet per consultation
- Presentation of a valid COVID-19 vaccination certificate
- Hand sanitiser to be used upon arrival
- QR code check in upon arrival or signing of the COVID-19 contact registry in the clinic
If these conditions are unable to be fulfilled, then you will be offered a "contactless consult" whereby your pet will be collected by a member of staff from outside to take into the clinic for assessment and you will be contacted via your mobile phone. Please remain on the clinic premises or wait in your car in the carpark until the end of your appointment, with your mobile turned on.
3. Nurse consults and discharges will remain as CONTACTLESS consults. Clients will be asked to check in by ringing the bell outside. The nurse will gather your name, mobile number, and details of the pet’s health. You will be asked to stay on the premises with your mobile. Your pet will be returned to you once the consult is finished. ONLY one person per pet.
4. If you are going to be late for your appointment, we ask you to call to re-schedule. A late appointment will put the clinic at risk of having too many people on the premises.
5. Please use appropriate cough etiquette and hand hygiene.
6. Click and collect: Please call our clinic to order your pet's medication, food and worm/flea treatments. We will have your order packaged up & ready to go. When you can come to the clinic, please remain outside, ring the doorbell and one of our friendly staff will bring your medication out to you.
7. We have a home delivery service available to clients who are unable to leave the house.
8. Our staff are also cleaning our door handles, phones, Eftpos machines, keyboards and surfaces on a regular basis throughout the day with appropriate disinfectants.
This time is full of uncertainty. We want to remain healthy ourselves so we can provide the essential care to your pets. But most of all, we want to keep the vulnerable members of our population safe and healthy. If the measures we take prevents infection in any single person, then we are happy to comply. We thank you for your patience and understanding during these unusual circumstances. If you have any questions or comments, please feel free to contact us at the clinic.
Currently we are experiencing a higher than normal demand for appointments. This means that we are currently at capacity and are unfortunately unable to take on new clients. We value the ongoing support of our existing clientele so this measure was put into place to be able to provide the best care possible in these difficult times.
Note that this is a rapidly evolving situation and advice provided here is reflective of the evidence at hand. For up to date information on the COVID-19 situation in Australia go to health.gov.au or https://www.coronavirus.vic.gov.au